Shipping Policy

The information below outlines how our store handles orders, service requests, and the related customer expectations.

Last updated: August 26, 2026

Delays, loss, delivery scans, and damage

For a delayed or apparently lost shipment, provide the order number and tracking number so the carrier history can be reviewed. A package marked delivered should first be checked around the delivery area, with household members, and with the carrier.

Report a damaged package or item promptly and include the order number plus clear photos or video of the item and packaging. Keep all packaging while the review is open.

Customer information and tracking

Customers must submit a complete and accurate delivery address, email address, and phone number. We may pause an order when information is incomplete or cannot be verified.

When tracking is available, updates are sent or displayed after shipment. Carrier scans can take time to appear and may change while a package is moving through the network.

Restrictions and shipping questions

Some products, addresses, destinations, or carrier services may be unavailable or subject to additional restrictions. The options presented at checkout control for the submitted order.

For an order-specific shipping question, provide the order number, checkout email, destination postal code, and tracking number when one has been issued.

Order scope and timing

For physical merchandise ordered at checkout, preparation generally takes approximately 1–2 business days. Estimated carrier transit is 3–5 business days after processing.

Processing and transit estimates are not guarantees. Weekends, holidays, severe weather, security reviews, demand, address issues, and carrier events can affect timing. Any free-shipping eligibility is determined and displayed at checkout.